Shipping policy

ORDER PROCESSING

We use ShipMonk as a fulfillment service provider. Please allow 3-5 business days to process your order. Expect an email within two days to let you know your order is on the way!

Our orders are processed, shipped, and delivered Monday–Saturday (excluding Sundays and major holidays).

DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Orders for P.O. Boxes will be shipped within 5-14 business days. Orders for APO/FPO/DPO and US territories are delivered within 14-21 days.

FREE SHIPPING

We are pleased to offer complimentary shipping on all US orders $150 and over. Free delivery will occur in 3-5 business days after the order has been processed, for most orders.

PROMOTIONS AND HOLIDAYS

High order volumes during promotions and holidays may result in slightly delayed shipments.

INTERNATIONAL SHIPMENTS

We currently ship to the United States only. 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 10 days after you received your order, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@avorioskincare.com with your order number, the description of the issue, and a photo of the item's condition.

In general terms, our return process works as the following:

1. Send an email to hello@avorioskincare.com (subject line: Return Request) to obtain a Return Authorization Number (RMA) within 30 days of the invoice generated date.

2. Place the products inside a shipping box and mail it to the following address: Avorio Skincare / ShipMonk - 201 Northwest 22nd Avenue, 100, Fort Lauderdale Florida 33311, United States.

3. Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).

4. Purchases that meet the above return policy guidelines and are unused will be refunded back to the original method of payment. 

5. Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.

If you have any further questions, please don't hesitate to contact us at hello@avorioskincare.com.